Citrix MetaFrame

 

Common Problems and their solutions

1. How do I change my password via Citrix?

2. ICA file not found.

3. Citrix has reported unspecified error.

4.a ERROR: The Citrix Server reported that the credentials entered were incorrect.
4.b ERROR: Your account has been temporarily locked out.

5. Proxy connection failed: unsupported proxy authentication scheme.

6. Any application I try to open reports "Negotiating Capabilities" then nothing happens.

7. Cannot connect to the Citrix MetaFrame server. Proxy detection failure: Improper auto-configuration URL.

8. Citrix MetaFrame server. Security alert. The name on the security certificate does not match the name of the server(SSL error 59)

Please contact our Service Desk with any questions or comments.

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1. How do I change my password in Citrix?

There are two possible solutions to this issue. Remember you must use a 'strong' password.
A strong password has at least 8 characters, upper and lower case letters, and at least 1 number.

SOLUTION #1
Login using your current password.
Citrix prompts you to enter your current password and a new password twice.
Congratulations, your password is changed. Please remember your new password.

SOLUTION #2
Login using your current password.
Click on the key graphic in the upper-right hand corner, shown in the picture below.
You will be prompted to enter your old password and a new password twice.
Congratulations, your password is changed. Please remember your new password.

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2. ICA file not found.

There are two possible solutions to this issue. If Solution #1 does not help, try the next.

SOLUTION #1
In Internet Explorer select Tools > Internet Options
Choose the 'Advanced' tab in the windows that pops up.
Beneath the Security section of options, uncheck the option called 'Do Not save encrypted pages to disk.'

SOLUTION #2
In Internet Explorer select go Tools > Internet Options
Select the General tab
In the Temporary Internet files section of options, click the Delete Files button.
Click 'OK' in the box that pops up. Now try launching an application again.

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3. Citrix has reported unspecified error.

The citrix client is either not installed or is not compatible with the current system.
Please upgrade your citrix client by clicking here -->
Client Download Page.

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4.a ERROR: The Citrix Server reported that the credentials entered were incorrect.

The incorrect username or password was entered. Please make sure you are logging on to the system with your FSGN username.
If you cannot remember your password, please email
fshelp@federalsignal.com to have a technician reset it for you.

4.b ERROR: Your account has been temporarily locked out.

The password for your account was entered incorrectly five or more times, causing the account to be locked out.
Please e-mail fshelp@federalsignal.com or call (888)3FS-Help to have a technician unlock it for you.

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5. Proxy connection failed: unsupported proxy authentication scheme.

The latest client must be loaded on the machine. The client that is currently loaded does not support NTLM authentication.
You may download the client from here -->
Client Download Page.

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6. Any application I try to open reports "Negotiating Capabilities" then nothing happens.

This indicates a problem with Microsoft's Licensing. To fix this problem please follow the instructions under 'Physically removing the TS CAL' found at http://support.microsoft.com/?kbid=315262.

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7. Cannot connect to the Citrix MetaFrame server. Proxy detection failure: Improper auto-configuration URL.

Please see your local system administrator to resolve this issue. This indicates a problem with either your proxy settings or your firewall settings. Please verify that the ports 80, 443, and 2598 are open, see:
Citrix Support

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8. Citrix MetaFrame server.  Security alert.  The name on the security certificate does not match the name of the server (SSL error 59)

There are a few possible solutions to this problem.

SOLUTION #1
In Internet Explorer select Tools > Internet Options
Choose the 'Content' Tab in the window that pops up.
Click the button that says 'Clear SSL slate' then try accessing Citrix again.

SOLUTION #2
Make certain that HTTP port 443 is not blocked by any firewall.
Popular workstation firewall products include Symantec, Norton, MacAfee, Zonealarm, and Window's firewall.
If a firewall was recently installed or updated it could cause this problem.
If you are behind a corporate firewall please ask your IT department to verify that the ports 80, 443, and 2598 are open, see:
Citrix Support

SOLUTION #3
Please make certain that your web client is installed from our client download page.

If you continue to have trouble after trying all three solutions please contact our Service Desk.

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